At Serveurbooking.com, we strive to provide exceptional service and support to our guests/callers, even in unforeseen circumstances. We understand that plans can change unexpectedly,
and sometimes guests may encounter difficulties in canceling their hotel reservations through traditional channels such as hotel websites, tour operators, or online travel agencies (OTAs).
Cancellation Assistance Service:
We are pleased to offer an additional service to assist guests who encounter challenges in canceling their hotel bookings directly with the hotel, tour operators, OTAs, or hotel websites. Our goal is to help guests avoid potential charges or fees associated with cancellations by reaching out to hotels and OTAs to request waivers on their behalf.

Effort and Service Fee:
Our team puts in considerable effort to save our guests from potential financial loss by negotiating with hotels and OTAs to secure waivers or refunds. To cover the costs and resources involved in providing this service, we charge a nominal hotel cancellation/modification service fee.

Important Points to Note:

While we endeavor to secure waivers or refunds promptly, please be aware that the decision to refund or waive cancellation fees lies solely with the hotel or OTA.
If the hotel or OTA denies a refund or waiver, we kindly request that guests contact us before reaching out to their respective banks. We will work diligently to resolve the issue and process any refunds, deducting any bank convenience fees incurred.
Please note that waivers or refunds may be processed within 24 hours in some cases, while in others, it may take 7-12 business days. We appreciate your patience and understanding in such situations.
The hotel cancellation service fee is non-refundable, regardless of the outcome of our efforts to secure a waiver or refund.
In the event of a dispute, we kindly request that guests/callers inform us if have any doubt/s. Our cancellation service fee will only be charged upon your authorization.
Contact Us:
If you need to cancel your hotel reservation or require assistance with any aspect of your booking, please do not hesitate to contact our reservations/cancellation team at 18555648088. We are here to assist you and ensure a smooth and hassle-free experience.

Thank you for choosing Serveurbooking.com. We appreciate your understanding of our cancellation policy and look forward to serving you again in the future.

Terms and Conditions:

Cancellation Assistance Service: We offer assistance to guests who encounter difficulties canceling their hotel bookings with hotels, tour operators, OTAs, or hotel websites.

Effort and Service Fee: A hotel cancellation service fee is charged to cover the costs and efforts involved in securing waivers or refunds from hotels and OTAs.

Refund Waivers: While we strive to obtain waivers or refunds promptly, the decision ultimately rests with the hotel or OTA.

Guest Responsibility: Guests are required to contact us before initiating any refund process with their respective banks.

Refund Processing Time: Refunds may take between 7-12 business days, depending on the circumstances.

Non-Refundable Service Fee: The hotel cancellation service fee is non-refundable, irrespective of the outcome.

Dispute Resolution: Guests must contact us in case of doubt/s if you have availed the service/s please discuss your concern/s.

By authorizing the hotel cancellation service fee, guests agree to these terms and conditions.

Communication, Dispute Resolution, and Chargeback Policy
Service Charges and Refund Policy – a. Service Charges: By engaging with our services, including but not limited to booking, reservation cancellations, or changes, you acknowledge and agree to the service charges associated with the provided services. These charges are non-refundable unless explicitly stated otherwise. b. Cancellation and Modification: Any requests for cancellations or modifications to reservations or services may be subject to limitations imposed by third-party OTAs, travel agencies, or hotels. Therefore, any service charges incurred during this time are non-refundable.
Communication and Issue Resolution – a. Communication: We encourage open communication and value your feedback. Should you have any concerns or requests regarding our services, please reach out to us directly within the specified timeframe. Your satisfaction is important to us, and we strive to address all issues promptly and efficiently. b. Dispute Resolution: In the event of any dispute or dissatisfaction with our services, we kindly request that you contact us directly. We are committed to resolving any issues amicably and to your satisfaction. Resorting to chargebacks with your bank should be a last resort, as such actions may incur unnecessary complications and expenses for both parties.
Legal Action – a. Ethical Conduct: We consider any attempt to dispute charges with your bank without prior communication with us as a breach of trust and business ethics. We reserve the right to vigorously defend our position against such actions and pursue legal recourse if necessary.
Governing Law – a. Jurisdiction: These Terms & Conditions shall be governed by and construed in accordance with the laws of Your Country, without regard to its conflict of law provisions.
Modification of Terms a. Changes to Terms: We reserve the right to modify or update these Terms & Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these Terms & Conditions periodically for updates.
Severability – a. Invalidity: If any provision of these Terms & Conditions is held to be invalid or unenforceable, such provision shall be struck, and the remaining provisions shall be enforced to the fullest extent permitted by law.
By accessing or using our services, you agree to abide by these Terms & Conditions. If you do not agree with any part of these Terms & Conditions, you must refrain from using our services.
If you have any questions or concerns regarding these Terms & Conditions, please contact us at info@serveurbooking.co.uk.
Goodwill Voucher Terms and Conditions

Minimum Booking Requirements:
For hotel bookings, the voucher is valid only if the booking is for 3 nights or more, or if the total booking amount is USD 350 or above.
For flight bookings, the voucher is applicable only if the total booking amount is USD 350 or above.
Non-reusable Partial Amounts:
Any unused portion of the voucher will be forfeited. The partial amount cannot be carried over or reused in future bookings.
Redemption Process:
The voucher/coupon can only be redeemed by calling one of our agents over the phone. Online redemption is not available.
Age Restriction:
The user must be 18 years of age or older to utilize the voucher.
Validity:
The voucher is valid for a lifetime, unless otherwise stated.
Right to Nullify:
The company reserves the right to nullify the voucher/coupon denomination at any given time without prior intimation.
Tax Exclusion:
The voucher cannot be used to pay for taxes. It will be applied only to the base amount of the booking.
Additional Important Pointers
Single Use:
The voucher is for single-use only and cannot be split across multiple transactions.
Non-transferable:
The voucher is non-transferable and cannot be exchanged for cash or any other form of credit.
Non-refundable:
Once redeemed, the voucher cannot be refunded or exchanged, irrespective of the booking outcome.
Subject to Availability:
Redemption of the voucher is subject to availability of the services (hotels/flights) and may be limited during peak seasons or special events.
No Combining with Other Offers:
The voucher cannot be combined with any other promotional offers, discounts, or vouchers.
Change of Terms:
The company reserves the right to change the terms and conditions of the voucher at any time without prior notice.
Lost or Stolen Vouchers:
The company is not responsible for lost, stolen, or damaged vouchers. No replacements will be issued in such cases.
Booking Modifications:
If a booking made using the voucher is modified or canceled, the voucher will not be reissued and any remaining balance will be forfeited.
Geographical Restrictions:
The voucher may have geographical restrictions and may not be valid for use in certain regions or countries.
Proof of Identity:
The user may be required to provide proof of identity when redeeming the voucher to verify eligibility.
Compliance with Booking Policies:
All bookings made using the voucher must comply with the company’s standard booking policies and terms of service.
Contact Information
For any queries or assistance regarding the voucher, please contact our customer service at 18555648088 or email us at bookings@serveurbooking.com.

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